Frequently Asked Questions

Manufacturing

At The Big Import Co., we are committed to offering stylish, carefully selected products that combine quality, comfort, and value. We work closely with trusted suppliers to ensure our collections meet our standards for design, fit, and everyday wearability.

Please note that slight variations in color, texture, and sizing may occur due to lighting, monitor settings, and the production process. We always recommend reviewing the product description, size guide, and care instructions before placing an order.

If you have any questions about materials, sizing, or product details, our customer support team is here to help at support@thebigimportco.com.

Discounts & Promotions

We regularly offer special discounts, seasonal promotions, and limited-time deals across selected collections. Promotion details, including eligibility and expiry dates, will be clearly displayed on the website or in our marketing emails.

Unless otherwise stated, discount codes cannot be combined with other offers, applied after checkout, or used on excluded items such as gift cards or already discounted products. Promotions are subject to availability and may end without prior notice.

For any questions regarding an offer, please contact support@thebigimportco.com before completing your purchase.

Ordering

Placing an order on The Big Import Co. is simple and secure. Once your order is placed, you will receive an order confirmation email with your purchase details. When your order is dispatched, we will send a shipping confirmation email with tracking information where available.

Please make sure your billing, shipping, and contact details are entered correctly at checkout. If you need to change or cancel an order, contact us as soon as possible at support@thebigimportco.com. While we will do our best to help, changes cannot be guaranteed once an order has been processed or shipped.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

General Questions

We want your shopping experience with The Big Import Co. to be smooth and enjoyable. If you have questions about products, payments, shipping, returns, exchanges, or your account, our customer support team is happy to assist.

You can reach us anytime at support@thebigimportco.com, and we will respond as quickly as possible during business hours. For faster support, please include your order number and a brief description of your issue in your message.